Patient Terms of Use
Last updated October 19, 2026
1. DEFINITIONS
“Company” means Traumalis, LLC, a Georgia limited liability company.
“Service” means the software-as-a-service platform provided by Company.
“Clinician” means a licensed healthcare professional, or a pre-licensed professional practicing under a licensed supervisor, whom Customer employs or engages and authorizes to use the Service.
“Customer” means the healthcare organization that provides your care and has a Master Service Agreement with Company.
“Patient” means individuals receiving care from Customer’s Clinicians using Service.
“PHI” means Protected Health Information as defined under HIPAA.
2. IMPORTANT NOTICE
This Service is provided to Patient (“you”) through your healthcare provider. You do not have an account or a business relationship with Traumalis, LLC (“Company”). Part of the Service is an AI guide: you will be talking with a computer program, not a person. If you are under 18, your parent or guardian must agree to these Terms for you.
3. CLINICAL SUPERVISION REQUIRED
3.1 Healthcare Provider Responsibility: Your healthcare provider is solely responsible for your medical care and any diagnostic impressions or treatment recommendations that result from your use of this Service.
3.2 No Direct Medical Service: This Service does not provide medical advice or clinical diagnosis, or treatment.
4. EMERGENCY DISCLAIMER
THIS SERVICE IS NOT FOR EMERGENCIES: Do NOT use this Service if you are currently experiencing a mental health crisis. In the event you experience a medical emergency while using this Service, immediately discontinue use of the Service. Report to your healthcare provider, call 911, or go to your nearest emergency room.
5. LIMITATIONS
5.1 Support Tool Only: The Service assists your healthcare provider but does not replace their clinical judgment or therapeutic intervention.
5.2 No Guarantee: No medical outcomes are guaranteed from use of this Service.
5.3 Provider Relationship: Your healthcare provider-patient relationship governs all medical decisions.
5.4 Risks: The Service asks you to briefly recall a distressing memory. This can bring up difficult feelings, such as distress, anxiety or overwhelm, during or after use. You can stop at any time with the Exit button on every screen. Tell your healthcare provider how you felt.
6. LIABILITY
Your healthcare provider, not Company, is responsible for your medical care and any claims related to treatment decisions or outcomes.
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR EMOTIONAL DISTRESS OR PSYCHOLOGICAL HARM, ARISING FROM YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
7. PRIVACY
Your privacy is protected through your healthcare provider’s privacy practices and policies. Company processes information only as necessary to provide the Service.
8. QUESTIONS AND CONCERNS
Direct all medical questions and concerns to your healthcare provider, not to Company.
9. ADDITIONAL POLICIES AND GOVERNING LAW
Your use of the service is also governed by our Facility Privacy Notice, which is incorporated herein by reference and forms part of these Terms of Use.
These Terms of Use are governed by the laws of the State of Georgia.